Privacy Policy
Effective Date: October 30, 2025
Last Updated: October 30, 2025
Impact Insurance Brokerage LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://insurewithimpact.com or interact with us through other means including forms, calls, email, or our AI assistant.
By using our website or services, you consent to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Identification Information: Name, email address, phone number, date of birth, and other contact details.
- Insurance Information: Information about your current or requested insurance coverage, vehicles, property, or business.
- Financial Information: Payment information if applicable to policy transactions.
- Technical Information: IP address, browser type, device information, and usage data collected through cookies or analytics tools.
- AI Interaction Data: If you interact with our AI assistant (voice, chat, or text), we may collect and store transcripts or call recordings for service improvement and compliance.
2. How We Use Your Information
We use your personal information to:
- Provide quotes, coverage options, and insurance recommendations.
- Communicate with you regarding your requests, policies, or claims.
- Improve our services, website, and client experience.
- Comply with legal or regulatory requirements.
- Send updates, educational information, or marketing communications (only with your consent).
3. How We Share Information
We may share your information with:
- Insurance carriers and partners for quoting and underwriting purposes.
- Technology providers who assist with communications, hosting, and AI services.
- Regulatory or legal authorities if required by law or to protect our rights.
We do not sell, rent, or trade your personal information to third parties.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Although we strive to safeguard your information, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law and regulatory guidelines.
6. Your Rights
Depending on your location, you may have the right to:
- Access or request a copy of your personal data.
- Request corrections or updates to your information.
- Request deletion of your personal information, subject to applicable legal obligations.
- Opt out of marketing communications at any time.
To exercise these rights, contact us using the information below.
7. Cookies and Tracking
Our website may use cookies or analytics tools (like Google Analytics) to improve performance and personalize your experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
8. AI Assistant Communications
If you interact with our AI assistant, calls, texts, or chats may be recorded or analyzed to improve accuracy and service quality. By using these features, you consent to this processing. You can request deletion of your AI interaction data by contacting us.
9. Third-Party Links
Our website may include links to third-party websites or resources. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be reflected by the “Last Updated” date at the top of this page.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Impact Insurance LLC
Email: [email protected]
Phone: 949-755-0833
Website: https://insurewithimpact.com